Refund Policy
1. Service-Based Refund Eligibility
Refunds are applicable only for specific service categories such as property listing packages or management fees.
- Each refund request is evaluated based on the scope of service already delivered.
- Not all services are refundable once initiated.
- Please refer to your specific service agreement for eligibility.
2. Refund Request Timeline
All refund requests must be submitted within 7 working days of the payment date.
- Requests made after this period may not be eligible.
- Timely communication helps ensure quicker resolution.
- Proof of payment and reason for refund must be included in the request.
3. Non-Refundable Services
Payments for completed services such as site visits, photography, tenant screening, or legal documentation are non-refundable.
- These involve time, effort, or third-party costs that cannot be reversed.
- Marketing campaigns or ad spends are also excluded from refunds.
- We maintain full transparency in pre-defining non-refundable services.
4. Cancellation Before Service Start
If a service is cancelled before initiation, a full or partial refund may be applicable.
- Refunds will be processed after deducting any applicable administrative or processing fees.
- Cancellations must be submitted in writing to our support team.
- Refunds are not guaranteed until approved by G Acres Property Management.
5. Cancellation After Service Initiation
If services have already commenced, refunds will be based on the unused portion of the service.
- Completed tasks such as inspections, documentation, or advertisements will be deducted.
- A service usage report may be shared upon request.
- Refunds in such cases are partial and at G Acres’ discretion.
6. Duplicate Payments
In case of accidental duplicate payments, the extra amount will be fully refunded upon verification.
- Please provide transaction IDs and screenshots for faster resolution.
- Refunds will be processed within the standard timeline
- We recommend double-checking before confirming any payment.
7. Payment Method for Refunds
Refunds will be issued through the original payment method used.
- This includes bank transfers, UPI, cards, or digital wallets.
- We do not offer cash refunds under any circumstance.
- Processing time may vary depending on your bank or payment gateway.
8. Processing Time
Approved refunds will be processed within 15–20 business days from the date of approval.
- Processing time may vary depending on the payment method or banking partner.
- We will notify you once the refund is successfully initiated.
- Delays due to third-party payment systems are beyond our control.
9. Property Owner Service Agreements
Refunds related to property management agreements are subject to contract terms.
- Early termination by the owner may lead to deductions based on services rendered.
- Any prepaid service amount will be adjusted accordingly.
- Owners are advised to review the termination clauses in the agreement.
10. Tenant Refunds
In case of tenant deposits or rent-related payments made via G Acres Property Management, refunds are only processed upon mutual agreement between tenant and owner.
- G Acres Property Management acts only as a facilitator and follows the instructions of both parties.
- Disputes must be resolved as per the lease agreement.
- Refunds will be made only after receiving confirmation in writing.
11. Dispute Resolution
If you’re dissatisfied with our services, please reach out to our support team before requesting a refund.
- We aim to resolve complaints amicably and fairly.
- Refunds are considered only after all service resolution options are exhausted.
- Open communication helps prevent unnecessary delays or disputes.
12. Policy Updates
G Acres reserves the right to update this refund policy at any time without prior notice.
- Revised policies will be posted on this page with a new effective date.
- Continued use of our services implies acceptance of the updated terms.
- We recommend reviewing the policy periodically for any changes.
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